Shipping policy

Embirly – Shipping Policy

Introduction
At Embirly, we are dedicated to providing the most reliable and efficient shipping experience, no matter where you are in the world. We ship globally to ensure that every customer receives their order safely and on time.

Delivery Timeframes
Our delivery process consists of two main stages:

  • Processing Time (24–48 hours):
    Includes order confirmation, adjustments, quality checks, and packaging.

  • Delivery Time (Approximately 7–15 Business Days):
    This is the estimated time for your order to ship from our international distribution center to your location.

Estimated delivery times by region:

  • USA / Canada / Australia: 7–15 business days

Please note: Delivery estimates do not account for potential delays caused by customs clearance or import duties. During peak seasons such as New Year, Black Friday, or Valentine’s Day, shipping times may be extended.

Shipping Costs
We offer the following shipping options:

  • Worldwide Free Premium Shipping (including Track & Trace): Free of charge for all orders.

  • Priority Processing (with tracking): Get your order packed and shipped first for just $1.99.

Important: You can track your order in real time HERE (tracking link placeholder).

Shipping Insurance Policy

  • Insurance Coverage:
    Our insurance covers loss, theft, or damage to your package during transit, up to the declared value at the time of purchase.

  • Non-Refundable Clause:
    Shipping insurance is non-refundable once purchased, regardless of shipment status or delivery outcome.

  • Claim Process:
    To file a claim, please contact our customer support within 7 days of receiving a damaged item, or within 14 days if the item is lost in transit. Please prepare any necessary documentation, including proof of value and photos if available.

  • Exclusions:
    This insurance does not cover delivery delays, indirect losses, or damages not incurred during transit.

  • Contact Information:
    For inquiries or claims, please email us at support@embirly.com.

Acceptance
By purchasing shipping insurance, customers acknowledge and accept the terms of this policy, including its non-refundable nature.

Order Modifications and Cancellations
Once your order has been placed, it cannot be modified or canceled. Our packaging and processing begin immediately to ensure swift and secure delivery.

Thank You
Thank you for choosing Embirly — we appreciate your trust and look forward to delivering your order with care.